Return eligibility
AKS Pharmaceuticals accepts return requests for eligible online orders within 7 days of delivery. Because products include supplements, nutraceutical items and topical oils, returned items must be unopened, unused, sealed, undamaged and in their original packaging.
Items that cannot be returned
- Opened, used, partially consumed, leaked, broken or tampered products.
- Products without original packaging, batch details or supplied label information.
- Items reported after the 7-day return window.
- Products damaged because of misuse, poor storage after delivery or customer handling.
- Products purchased from another seller, marketplace or unauthorized source.
Wrong, damaged or incomplete order
If AKS sent the wrong item, or the parcel arrived damaged or incomplete, contact customer support within 48 hours of delivery. Share the order number, delivery phone number and clear photographs of the parcel, product and label. After review, AKS may arrange a replacement, exchange or refund according to the case.
How to request a return
- Email info@akspharmaceuticals.com or submit the contact form before returning any item.
- Include your order number, full name, phone number, reason for return and product photos.
- Wait for AKS support to confirm whether the item is eligible and where it should be sent.
- Pack the item securely. The customer is responsible for safe return packaging and tracking unless AKS confirms otherwise.
Return shipping cost
For standard eligible returns, the customer is responsible for return shipping charges. If the return is required because AKS sent the wrong product or a verified damaged product, AKS may cover reasonable return or replacement shipping after review.
