When a refund may be approved
A refund may be approved when an order is cancelled before dispatch, when an eligible returned item passes inspection, or when AKS Pharmaceuticals confirms that the customer received a wrong, damaged or unavailable item that cannot reasonably be replaced.
Cash on Delivery orders
For Cash on Delivery orders, no payment is collected until delivery. If a COD order is cancelled before delivery, there is usually no customer payment to refund. If payment has already been collected and a refund is approved, AKS support will confirm the available refund method.
Refund method and timing
- Approved refunds are normally processed within 7–10 working days after approval or returned-item inspection.
- Refunds may be processed by bank transfer, wallet transfer or another mutually confirmed method depending on the original order arrangement.
- The customer may need to provide correct account details, order information and identity/contact verification before the refund is processed.
Non-refundable amounts
Standard delivery charges, return courier costs and payment/service charges are non-refundable unless the refund is required because AKS sent the wrong product, a verified damaged product, or the order could not be fulfilled after payment.
Refunds for damaged or wrong products
Claims for damaged, wrong or incomplete parcels should be reported within 48 hours of delivery. AKS may request photos, product packaging, batch details and courier information before approving a replacement, exchange or refund.
Rejected refund requests
Refund requests may be rejected if the product has been opened, used, tampered with, stored incorrectly after delivery, returned without approval, reported after the return window or purchased from another seller.
